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HAVE YOU BEEN YELPED ???

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Unfortunately, due to Yelp’s unforgiving structure, this negative review continues to appear immediately below my client’s website in every Google search. Unfortunately, the many glowing reviews remain buried in the black abyss. According to Dale Landrith, Chief Strategist at Dream Local a Rockland based digital marketing company; this happens about 20% of the time with YELP reviews and seems to be a glitch in the sites algorithms and filtering system.
Although a terse cease and desist letter from counsel would appear to be the most direct course to relief, in fact, this tactic may well backfire pushing the disgruntled reviewer to retaliate with further and more hostile internet criticisms. Moreover, existing federal laws afford sites such as Yelp virtual immunity from liability for such postings and make it extremely difficult to effectuate their removal. In fact, only in cases where the content of the posting is clearly false – for example you are a bike shop and the review talks about your horrible pizza, can an aggrieved business owner flag it on Yelp for removal. Other than that, as long as the review is not profane, threatening or false, anyone can post an opinion.

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* WHAT REMEDY IS AVAILABLE TO THE BUSINESS OWNER?
It’s Mr. NEW YORK with Get You a 5 Star Review
If you have not already done so, the first thing to do is to “claim” your business listing. Next, respond to all reviews, both positive and negative. By responding, you can clear up miscommunication, if that was part of the issue, tell of changed policies if that rectifies things for future customers, and prove that you are customer service oriented and responsive.
It’s absolutely crucial to answer bad reviews in a conciliatory way, choosing your words carefully and thanking them for their review. By doing so, you have a chance to push these bad reviews down, raise the positive and do a little marketing all at the same time.
I hope that this gives you a bit of insight as to what the legal community can and cannot do regarding the Wild World of the digital age. It’s a jungle out there-
* BE VIGILANT, BE PROACTIVE
 

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From Mr. NEW YORK

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A Lot of People are just plain Assholes who have Bugs Up Their Ass and are miserable and take it out on a Poor Restaurant Owner, waiters, etc …  Many Restaurants and other businesses do not deserve some of the Aweful Bashings they get from “Dicks” who think they’re some sort of Food Critc or something. Not! Just a major DB or something.
 
If you got a Bad Review that you din’t deserve, Fight Back. Mr. New York Can Help ..
The time is now ….
 
 
 
 
 
 

 

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